Privacy Policy

Emma Page Buttercream Cakes is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting emmapagecakes.co.uk (our site) you are accepting and consenting to the practices described. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Emma Page Buttercream Cakes of 25 South Bank, Westerham TN16 1EN.

Information We May Collect From You

We may collect and process the following data about you:

  • You may give us information about you and about the proposed recipient(s) of goods you order on our site by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and financial and credit card information and the proposed recipient(s) name, address, email address and phone number.

  • With regard to each of your visits to our site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses Made Of The Information

We use information held about you in the following ways:

  • We use this information to allow us to carry out their obligations arising from any contracts entered into between you and us;

  • We will use this information:

    • to provide you with the information, products and services that you request from us;

    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);

    • to notify you about changes to our service;

    • to ensure that content from our site is presented in the most effective manner for you and for your computer.to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

    • to allow you to participate in interactive features of our service, when you choose to do so;

    • as part of our efforts to keep our site safe and secure;

    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure Of Your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Suppliers and sub-contractors for the performance of any contract entered into with them or by you.

  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Emma Page Buttercream Cakes is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Johnny's Little Sister Florist, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Emma Page Buttercream Cakes will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at emma@emmapagecakes.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access To Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to emma@emmapagecakes.co.uk

Terms and Conditions

I take bookings up to 18 months in advance. Where possible we will accommodate last minute orders (under 14 days notice) and these may be subject to a surcharge. Every cake I make is individually designed for your event. I offer telephone, email and video consultations for all wedding cakes. 

I will not disclose any personal information held about customers to third party business or organisation.

Tasting Samples

Tasting cakes are available for all wedding cake orders. We offer five flavour combinations: vanilla Genoese sponge with vanilla Italian meringue butterceam and raspberry conserve; light lemon sponge with elderflower buttercream filling; dark chocolate Genoese cake with chocolate ganache filling; red velvet sponge with cream cheese frosting and carrot cake with cream cheese frosting. Boxes of samples may be collected (£25) or posted (£30). This payment will be deducted from the cost of your wedding cake.

Allergens

We can provide cakes baked without gluten, dairy, nuts and many other allergens. However, as all our cakes are prepared in the same kitchen, we cannot guarantee any product will be completely free of traces of a defined allergen and would recommend purchasing from a specialist bakery if a consumer has a serious food allergy.

Deposits

A non-refundable £170 deposit for all wedding cakes is payable at the time of ordering. A date can only be reserved once the deposit is received. The remaining balance can be paid by bank transfer, PayPal or cash and is required four weeks before the delivery/collection date. Celebration cakes must be paid for in full four weeks before collection. 

I am unable to release any cake without full payment in advance.

Payment

Wedding cake invoices are sent out five weeks prior to delivery. Full payment must be received no later than 21 days before the date of the wedding, or you will risk cancellation of the order.

BACS payments should be made into the bank account without a valid invoice reference number. Bank details are included on all invoices.

Order Changes/Cancellation

Amendments to the cake design can generally be accommodated up to one month before the collection/delivery date, if the changes do not affect the cost of the cake. Changes made later than this may incur further charges.

If for any reason you need to change the date of your booking, we will try to fit your new date in if possible and transfer the deposit to this date.

If an order is cancelled before the final balance is due, the full deposit amount of £170 is non-refundable. If the order is cancelled within one month of the collection/delivery date, the full cost of the cake is non-refundable.

Delivery

Wedding cake delivery is charged according to distance and difficulty. Our cakes are delivered entire and transport is challenging. Tiered cakes cannot safely be transported over very uneven ground or by foot if there is no vehicular access to site or parking close to the building. In some circumstances, a wedding cake may be collected by arrangement.

It is your responsibility to ensure that we have a full postal address and, if necessary, directions and delivery instructions for your venue. We will require an accurate time slot for delivery and will have to have access to the cake’s final position during this period.

Once the cake has been delivered and set up, we will photograph it in its final position and will accept no responsibility for any damage that may be sustained at the venue after this time.

All wedding cake instructions should be left with the events co-ordinator at your venue. We accept no responsibility for miscommunication of cake instructions to venue staff.

If you wish to use your venue’s cake stand, please ensure the venue manager or wedding co-ordinator are aware of this. We accept no responsibility for an unsuitable stand being provided or no stand being available on the day.

Celebration cakes (single tier) under the value of £250 must be collected from Westerham, TN16 1EN. Over this value, celebration cakes will be delivered free of charge within a 5 mile radius of Westerham. Further than this, standard delivery rates of 50p per mile each way apply. 

IMPORTANT: WE WILL APPLY A REASONABLE SURCHARGE FOR DELIVERY COSTS IF THE PRICE OF FUEL SPIKES OR THERE IS A FUEL SHORTAGE. THIS WILL APPLY EVEN IF FULL PAYMENT FOR YOUR CAKE AND AN INITIAL DELIVERY CHARGE HAS BEEN MADE. YOU WILL RECEIVE A REQUEST FOR THIS PAYMENT 14 DAYS BEFORE DELIVERY AND DELIVERY WILL NOT TAKE PLACE UNLESS THIS IS MADE WITHIN TEN DAYS OF DELIVERY.

Complaints

If for any reason you are not happy with your cake, we require to be notified by email no more than 24 hours after delivery. Photographs showing the reason for your complaint will be requested to support your complaint.

Photography & Social Media

Our photographs are an accurate representation of our cakes however as each cake is handmade, details may vary and colours may not be exactly as shown.

We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order you must let us know at the time of ordering.

These are our terms and conditions, by ordering from us you accept these terms.

Thank you.